Welcome to Prescott Valley Kia

We just reached our 1 year purchase date. Had a wonderful purchase experience and we recommended this dealership to a friend. Our friend made a Kia purchase in 2025, and referenced our names as a referral to them, so that we would receive a promised $100.00 cash referral promotion. In June 2026, my friend asked me about receipt of that promotional $100, which we had never received. I spoke with Brett on June 18th and explained my concern. He told me he would speak to the GM and get back to me. About 2 weeks later, I left a message for Brett to call me, but he didn't call. Today, I spoke with Mike, and explained my concerns, again I was told I would get a call back. I am disappointed with the Sales Team! Today (7/21/2026), I got a call from Josh White. He apologized for misplacing my original June inquiry into his work projects and he promised to mail me that $100 referral promotion check today. He also encouraged me to take advantage of an oil change service from their service department, which he would provide to me at no cost. He seemed anxious to make things right. I appreciated the phone call.

11/13/25 No negotiation with purchase We felt as hostages for 5 hours. Super con slick salespeople. Never again. We did receive locking lug bolt removal adapter for wheels. What do we do if we get a flat? First free oil change. Used wrong weight oil. Car requires 0w16 not 0w20. I bet they don't even keep that in stock. Said they rotated tires. They never did this. That was a lie. Said brake pads has 10mm all the way around when wheels were never taken off car. That impossible to tell with wheels still on car. Computer cannot tell you that. Did not top off fluids, I added 1/2 gallon of windshield solvent cleaner. Had to purchase antifreeze coolant to add from local auto parts store cost me $25. Dealership did not add. Promised a reservation service to be done in 1 1/2 hours, it took 2 1/2 hours. Told them that navigation on dash had to be upgraded. There is a service technical bulletin out on this.. They said they know nothing about it. Then told me I had to bring car back and it will take 3 to 5 hours for this to be done. You can do this at home in 1/2 hours to 1 hour tops. I will never go back to this place ever again if I can help it. When service called us about where the locking lug bolt remover adapter was he left a cell phone message asking about it. We returned the call back and their phone message stated the # you calling in not in service. Go figure.

We had an absolutely wonderful car-buying experience at Prescott Valley Kia. I was honestly dreading the process because of past experiences with pushy salespeople, but this visit completely changed my perspective. Randall greeted us at the door with a warm, welcoming attitude and made us feel comfortable right away. He walked us through all of our available options without ever pressuring or rushing us. At no point did we feel pushed into making a decision. He took the time to answer every question, carefully compare leasing versus buying, and patiently adjust the numbers as many times as we asked. He remained kind and professional throughout and never made us feel like a burden. One thing we especially appreciated was that he consistently gave us space and privacy to talk things over whenever we needed to discuss features or pricing. The entire process felt positive, informative, and completely pressure-free. I can’t say enough great things about Randall, Jason, and Anthony, the whole PV Kia team took excellent care of us. We’re thrilled with our new Kia and highly recommend buying your next vehicle here, and definitely ask for Randall!

After I test drove and inspected a used vehicle and was on the verge of buying it (which they knew) at the last minute they raised the price and the interest rate and tacked on some other charges (which I don't even know what they were for.) I backed out. They also misrepresented the condition of the vehicle. The salesman named Randall was very pushy. I wouldn't trust these people at all!

Excellant purchase!! Brett was great, honest knowledgeable and very professional. Anthony also went to bat for us and worked hard to get us the financial package we wanted. Both were very cummunicative over the few days it took to settle the purchase. The maintenence shop performed wonderfully going over the vehicle and performing any work or parts necessary. Extreamly pleased with professional maturity of the dealership.

I live about 2 1/2 hours south of this dealership, but am SO glad I took the time to check with them on a used car I was looking for. I've personally bought many cars in my lifetime and have help many more do the same. This may have been the absolute best experience I've ever had. Pricing was being fair. Level of consideration and respect was top notch. Got me in and out in record time. I'm not sure I could have been treated any better. I will absolutely tell my friends the drive is well worth it to visit this dealership. Well done Prescott Valley!

The first vehicle i had purchased from them in 2023 was a 2019 kia rio. It kept having minor things wrong with it at first, and then just as my warranty exipired after a year the engine goes out. They couldnt help me and would not buy car back and suggested i get a second car loan. So I did. Not a month goes by and my engine stalls and smokes from exhaust. They took it in under the warranty had it for 4 months ( while i am still paying the bank ) and supposedly changed the engine, the catalyic converter, and the turbo. I finally get the car back in January and return the loaner car i had of theirs the whole time. Since then Ive had to get and pay for a new turbo feedline and a water hose. Now a couple weeks ago my car breaks down again by doing the same thing ( and i keep up with the maintenance in my vehicles ). I call dealership and ask to speak to a manager and they refuse to help me in any way. (To service or buy back and get me a new car). And to top it off I get a call back in February from the claims department saying something about damage on the loaner car. Yet I never was in an accident or damaged it and was perfectly fine when i dropped it off. Now im getting calls from lawyers and getting sued. I will fight this! This place is a joke and needs to be reported and shut down. I even read alot of the reviews and most of these reviews dont have anything good to say. They need to be stopped!!!!! They are scamming people and putting them in debt. I now cant get another vehicle because my credit dropped and am $40,000+ in debt. Not happy whatsoever! The only person that seemed to care was the guy Will who sold me vehicle and I dont think he works there any more.

THE WORST DEALERSHIP EVER!!!! They put my daughter’s life in danger by not fixing the engines oil problem. It’s a 2021 seltos and she was putting oil in every month since she bought it. We took it in to Prescott dealership so many times and they said nothing was wrong. Finally we took it to Phoenix dealership and when we got there we showed the service guy the oil was smoking and the radiator was cracked. The nice man took the car and did a ring test. He said it was the WORST he’s ever seen. It took him 15 minutes at the most to figure it out. They put in a new engine and radiator. It was still on warranty . Whereas Prescott Kia did ABSOLUTELY NOTHING and the engine could have blown and could have harmed or killed my daughter. These people are incompetent worthless and don’t care about their customers. I am going to tell everyone I know and whoever will listen what a horrible and careless and obviously not knowledgeable dealership this is. DONT BUY FROM PRESCOTT KIA!!!!!!!

I would give a 0 but that is not an option. I inquired on a listing and was told I am an idiot for not searching for a disclaimer that says its not their fault if the website has an inaccurate price listed. This is very shady business practices. When I called to ask about it they gaslit me to say that it was my issue and not theirs and they were not going to honor the price.

I bought a used Jeep Wrangler. The salesman Anthony Vega was a pleasure to work with. I got what I wanted at a good price. The manager Josh was excellent to work with. Josh used to sale Jeeps and took the time to demonstrate the features on a Rubicon, very knowledgable. I did experience a mechanical problem and the dealership made the repairs at no cost. The service department did a great job and was friendly. I am very happy.

Try to schedule service is a joke!!! Dylan a workers exact words when I finally got a hold of someone and asked for a service manager I was told reaching him would be “hit or miss” …. Seriously.. meanwhile now I’ll venture to Vegas for my service needs cuz this is just awful.. voicemail says service is open till six one of the times I’ve previously called in the last couple days but yesterday on monday I got a salesman because again no one was answering at service all day on a Monday for crying out loud the sales man who answered said oh yeah the hours had changed and they need to update their voicemail and haven’t… seriously leave an incorrect message on your machine for days like that just bad all around… do better!!!! Bought my car here too sad sad sad…. Bad way to loose a customer for something as simple as having someone available to answer phones and make appointments and don’t tell me Dylan that your short handed that’s not the consumers problem it’s the companies don’t offer services if you can’t follow through!!! And don’t use your lack of workers as an excuse for this awfulness… multiple days of this crap not just one that’s what I’m getting at here is it wasn’t just an isolated issue….I’m sure a negative review will get someone’s attention finally!!!!!

Every thing went very well with sales person and a very nice location nice clean facility and a decent i inventory

This review is strictly based on my experience with "Randall", he is a salesman there. I came in to look at a vehicle I had seen online. During my inspection I noticed a small cut in the sidewall of one of the tires. I am a CDL driver by profession, so to me this is a safety concern. I asked if the tires would be replaced should I purchase the vehicle. It was late in the day so he said he would bring it up to the service manager the next day. He took down my contact information with the promise to reach out tomorrow. Randall contacted me the next day saying that management had decided not to replace the tires as the vehicle had already been heavily discounted. He also stated that management said that they could easily get the asking price at a wholesale auction. I expressed my doubts on that and thanked him for his efforts and said that I would take my business elsewhere if there was no further room for negotiation. For me that was the end of it. The next day I received a "follow up" text from Randall saying that he had sold the vehicle I was interested in. He made it a point to mention that he sold it at full price, as is. I find this to be very unprofessional. Being passive aggressive over a failed sale is quite churlish in my eyes. His behavior reflects very poorly on the dealership and cost them a local customer.

I took my car in for a recall, they replaced a fuel line. When I got it home I could smell gas. I couldn't find the leak and put it off. When I took it in they said I waited to long. The leak is another fuel line right next to the one they replaced. The part is unbendable and can break very easily. It would break if you drop a tool or put your hand on it. It's my word against theirs. Then ,they charged me 170.00 dollars to diagnose the leak, and it probably took 5 minutes to find. Next, they wanted to charge me 850.00 dollars to replace a 50 dollar line that would take 10 min to replace.

My visit to the dealership was for an upgrade on anti-theft software recall. The Center has been renovated since I was there last and it's very nice, so clean and comfortable (esp. the ladies' room) Coffee and snacks available and plenty of space to sit and read or watch TV as I waited. I was informed along the way how things were going with my car. They finished before the specified time and they made sure EVERYTHING was working as it should before I left the dealership. Very comfortable and reassuring for me to continue to use KIA PRESCOTT VALLEY on 5600 E Market St,